inTouch
Development · Board Update

Sprint H12
review & H13 outlook.

What we shipped in H12 (20 Jul to 1 Aug), and where the team focuses next in H13.

01 · H12 at a glance

What we closed.

We moved on 63 tickets, managed to close 22, covering 14 epics.

63tickets moved on
22tickets closed
14epics covered
02 · H12 priorities

High-priority work addressed.

10 High priority
  1. Product customisation
  2. Product customisation UI
  3. Pass customisation variables to the prompt
  4. Pass customisation variables into the dialogue system
  5. Remove deprecated callee localisation profile field
  6. Duplicate Geneva questionnaire for Ethias
  7. Detailed validation error payloads in API responses
  8. New feedback
  9. B2C first call: missing callee & registrant names
  10. Post-processing questionnaire audio input
2 Very High priority
  1. Questionnaire scoring mechanism
  2. HMD prompt specifics
03 · H12 epics addressed

The parents we moved forward.

Work spread across the platform backbone and early client work streams.

10 Backoffice 6 Monitoring 5 R&D 4 Product customization 4 Prompt refactoring 4 Call Assessment 3 Project management 2 Geneva PoC 2 HMD Trial Readiness 2 Conversation docs 1 Ethias 1 Italian prompt 1 BigLauncher 1 Client zone
04 · The H13 story

Where the team focuses next.

The H13 story comes down to four things: clients, PoCs, assessment, and voices.

Clients POC Assessment Voices
05 · The story, epic by epic

What each stream means.

Voices

Stabilising the voice processes, starting with English.

HMD

Set-up and testing before launch: prompt specifics and the full customer-journey run.

Assessment

Hardening the call-assessment metric after the hackathon: definition, CLI testing, Grafana monitoring.

PoCs

Ethias: results & presentation, voicemail fix. Geneva: prioritizing feedbacks.

Clients

Onboarding VŠE: new products, prompts and post-processing questionnaires.

Product customization

Customisation variables flowing into the prompt and dialogue system, a management UI, and cleanup of the deprecated localisation field.

R&D

Live web search during calls (Google, DuckDuckGo), better turn-taking (interruption control, end-of-turn detection) and audio input for the LLM.

Monitoring

Sharper dashboards: HMD call view, Google-search monitoring, call-quality keyword fixes and a weekly new-users-reached chart.

Backoffice

Configurable demo calls, conversations search, questionnaire ordering, facility-level keywords, plus voicemail and transcript fixes.

06 · Clients

Clients we moved forward.

HMD
3 work items

Prompt specifics (Very High) and final customer-journey testing before launch.

VŠE
3 work items

New client onboarding: products, prompts and post-processing questionnaires.

Ethias
2 work items

PoC results & presentation, and a voicemail fix.

Geneva
1 work item

PoC polish: phone-number pacing.

Big Launcher
Client stream

Integration work ramping up.

Johanniter
New partner

Onboarding kicking off.

Summary

H12 delivered. H13 is about clients and assessment.

22 closed in H12 12 high-priority items HMD + VŠE + Ethias + Geneva Call Assessment hardening
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